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FAQ's:

  • What type of product do you sell?
  • We sell pre-owned (and sometimes new!) items, such as clothing, jewelry, and housewares.
  • Do you offer local pickup?
  • We offer local pick up to our Lebanon Store location. Please allow up to 4 business days for your local pick up order to arrive at your selected store. Once your order has been processed, you will receive an email detailing when it is available for pick up. To pick up your order, tell the cashier the name/email/phone number associated with your order. Items can be picked up any time at your convenience during store hours (9AM-8PM Monday-Saturday). Orders must be picked up within a month of being placed.
  • How do I select local pick up at check out?
  • You select local pick up at the Contact Information stage of check out. Be sure to select "Local Pick Up" as your delivery method!
  • Where do you ship to?
  • We ship to all 50 States.
  • Is the product I see online also available in Jubilee Stores?
  • The items you see on ShopTheJub.com can be purchased exclusively through ShopTheJub.com. However, all of our In-Store locations offer similar products.
  • Does my purchase go toward a cause?
  • Jubilee Ministries is a 501 c 3 non-profit organization based out of Lebanon, Pennsylvania. All proceeds go towards our Prison Ministry which employs 14 prison chaplains in 9 correctional facilities, our prison Aftercare Program, and the Summer Camp Scholarship Program.
  • Having trouble logging in?
  • We recently switched shopping platforms, and you may need to create a new ShopTheJub account with us! If you've already tried to create a new one and it isn't working, please contact us at online@jub.org.

Our Return Policy:

Returns & Refunds

 All clothing items are returnable within 15 days of delivery.

 

Clothing bought from ShopTheJub.com can be returned through the mail, or at any of the Jubilee Stores within 15 days. 

 

All returns must be postmarked within 15 days from the date of delivery of an item. Please note that the 15-day timeframe starts when an item is delivered, not when the order is placed.

 

To return clothing item(s) through the mail,

 

  1. Print the order confirmation email sent to you upon placing your order.
  2. Place the printed order confirmation in package with return items.
  3. Mail it to Jubilee Ministries Online 232 W Main St, Palmyra, PA 17078
  4. Upon receiving your return items, your refund will quickly be issued!

If you have any questions or concerns, please reach out to us at online@jub.org.

 

To return In-Store, simply provide order email confirmation as proof of purchase along with your item(s).  

 

Housewares & Jewelry items are sold “as is”. Non-clothing (Housewares and Jewelry) items are not returnable. 

Thank you for supporting our work to Rebuild. Restore. Renew … Lives.

 

FREE Local Pick Up Available

Live near Lebanon, PA? Select "Local Pick Up" at checkout and skip the cost of shipping!

Easy clothing returns

Clothing items returnable within 14 days. See FAQ page for details!

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